myqhealth

As the Design Director for Quantum Health’s flagship MyQHealth app, I led the creative vision and user experience design, transforming complex healthcare navigation into an intuitive digital journey. MyQHealth serves as a centralized platform, enabling members to seamlessly connect with Quantum Health’s Care Coordinators, access claims information, and manage their healthcare needs efficiently. By integrating features such as real-time claims tracking, in-network provider search, and personalized health resources, the app has redefined member engagement, making healthcare interactions more straightforward and user-centric.

The impact of MyQHealth’s design is evident in its measurable success: Quantum Health’s navigation platform, bolstered by tools like MyQHealth, demonstrated a market-leading 3.3 to 1 return on investment (ROI) in the first year, escalating to 5.3 to 1 after three years. This significant ROI underscores the app’s role in enhancing member engagement and optimizing healthcare costs. Furthermore, the platform boasts a member and provider Net Promoter Score (NPS) exceeding 70, reflecting high user satisfaction levels.