panda

PANDA isn’t just an enterprise tool—it’s Quantum Health’s secret weapon, delivering AI-driven insights and personalized healthcare support to over 2.3 million users daily. As Design Director, I led the creative and UX strategy for PANDA, transforming complex healthcare data into an intuitive, actionable platform that empowers both healthcare coordinators and enterprise clients. PANDA’s interface brings predictive analytics, real-time member insights, and automated support tools into a seamless digital experience, ensuring that every interaction is meaningful, efficient, and human-centric.

The impact of PANDA is undeniable. By streamlining the workflow of Quantum’s Care Coordinators, the platform contributed to a 3.3 to 1 return on investment (ROI) within its first year, with that figure climbing to 5.3 to 1 by year three. The design and functionality of PANDA helped Quantum Health maintain a Net Promoter Score (NPS) exceeding 70, an industry-leading benchmark for satisfaction and loyalty. My design approach focused on clarity, speed, and empathy, ensuring that AI-driven suggestions felt personal, not robotic, and that users could access critical insights with just a few clicks. PANDA doesn’t just support Quantum Health’s operations; it enhances them, driving efficiency, profitability, and better healthcare outcomes for millions.